Terms & Conditions
Booking Terms & Conditions
Thank you for choosing to book your holiday accommodation with EscapesCo by McGrath Central Tablelands – we hope you have a wonderful stay in the beautiful Mudgee Region!
EscapesCo by McGrath Central Tablelands supports and abides by the current Short Term Rental Code of Conduct. You can view the code here.
OUR AGENCY
Our agency acts as the Agent of the Owner of the Property and accept reservations in that capacity in good faith. Our agency is not responsible for any misdescription of the Property including availability and tariff information. The Property may change and the Tariff may alter before your reservation commences. If the Property is sold or withdrawn from letting before your reservation commences, our agency will use its best endeavours to assist you to find an alternate reservation at a similar tariff. Properties are furnished and decorated to the owners individual taste and standards.
BOOKING PAYMENTS
To secure your booking a 50% deposit and $44 non-refundable booking fee must be paid at the time of booking. Payments can be made by Visa & MasterCard (or via cash or direct deposit if booked through EscapesCo directly). A transaction fee of 1.75% applies for card payments.
BALANCE
The balance of your booking is required 30 days prior to check in, or at the time of booking if the booking commences within 30 days. Should the balance not be received in time, your booking may be cancelled and cancellation fee withheld without notice. Access details or keys will not be provided until cleared payment has been received in full.
PRE AUTHORISATION BOND
Credit card details are to be held on file in lieu of a bond. If credit card details cannot be supplied a $500 to $2000 cash bond will be required prior to your stay (bond varies depending on property). The bond balance will be refunded to you within 7 business days of your departure unless withheld to cover any costs from breaching these Terms and Conditions.
ARRIVAL & DEPARTURE
The premises are available from 3pm on the day of your arrival and are to be vacated by 10am on the day of your departure. Whilst every effort will be made to accommodate early arrivals and late departures, the only way to absolutely guarantee early check-in or late check-out is to book an extra day.
ACCESS / KEYS
You will be supplied with 2 house keys for your property and remotes where needed on arrival. On departure these keys must be left as per the instructions provided at check in. A replacement charge of $50 per key and $150 per the remote will be charged as necessary. Should you find yourself locked out of the premises we suggest calling Mudgee Regional Locksmith on 0438 774 899 at your cost. Failing this, please contact our team on 0477 215 580 and leave a detailed message. Guests are not to break into the property by any means, any damage as a result of breaching this will be the guests responsibility.
PETS
Pet requests must be made and formally approved prior to your booking. We note, any guest found to have any pets, whether inside or out, without approval will be charged $500 per pet. Guests with approved pets acknowledge and agree that any damage, mess, stains, odours, hair, droppings in yard etc will be charged additional cleaning or replacement at cost.
MAINTENANCE AND CALL OUTS
Should a maintenance issue arise during your stay, we will endeavour to contact you by mobile if available. For reasons of safety we reserve the right to enter the property to repair any fault. If a Non Emergency call out is made to one of our staff members after 8pm, a minimum service charge of $50per hour will apply.
BREAKAGES/DAMAGE
Breakages and/or damage not caused by normal wear and tear will be billed to your account upon departure. Please note that it is not our intention to charge for the replacement of a broken glass.
CANCELLATIONS / AMENDMENTS BY GUESTS
All cancellations or amendments to bookings must be in writing. All cancellations are subject to a $75.00 cancellation fee.
Bookings cancelled more than 28 days prior to your arrival date: will be refunded the deposit paid, less the booking fee and cancellation fee (and any card processing fees).
Bookings cancelled within 28 days prior to arrival date: will be refunded any monies paid less 50% of the total booking value, less the booking fee and cancellation fee (and any card processing fees).
Bookings cancelled within 14 days prior to arrival date: will be refunded any monies paid less 25% of the total booking value, less the booking fee and cancellation fee (and any card processing fees).
Bookings cancelled within 7 days prior to arrival date, no shows or early departures: no refund will be available.
TRAVEL INSURANCE
We recommend that you purchase travel insurance to cover any unforeseen circumstances including natural disasters or Covid-19 protocols. No refund will be provided should your property be available and you elect to cancel your holiday.
CANCELLATIONS / AMENDMENTS BY GUESTS
All advance deposits are accepted on behalf of the current owner of the premises and EscapesCo by McGrath Central Tablelands will not accept responsibility for any decision, action or arrangement of the current or a new owner of the premises, including but not limited to, the sale of the property, withdrawal from rental, the property being rendered uninhabitable, major renovations, a change in the accommodation fee or the alteration of the property in any way prior to your occupation. In the event of advance bookings being cancelled by the owner and/or agent, a full refund will apply. Every reasonable effort will be made to offer alternative accommodation should this occur.
CLEANING AND LINEN
The Property is set up with a ‘starter kit’ of toilet paper and basic amenities. Coles, Woolworths and IGA are located within Mudgee CBD and most offer home delivery services for any additional needs. All properties are supplied with bed linen and bath towels, we recommend bringing beach/pool towels if required. All properties are strictly smoke free and must be kept clean and tidy and free of litter (including cigarette butts) at all times. Additional charges will be incurred if extra cleaning, reinstating of furniture placement or repairs are required and will be charged to the bond held or credit card saved on file.
CAR PARKING
Some properties do not provide car parking. If car parking is provided the Guest(s) must only use the car parking space(s) allocated to the Property and not interfere with the use of common property by other persons.
PERSONAL ITEMS
No responsibility is taken for any personal items left at the premises during or after departure. Should you request any property be returned by mail, a handling fee of $25 will be charged on top of the postage cost due to the time required to facilitate the return.
NUMBER OF GUESTS
The Property is to be used strictly as a residential premise by the Guest(s) and the number of occupants nominated at the time of booking and not for any other purpose or by any greater number of occupants. If guests exceed the number of nominated guests, each additional guest will be charged at $200 per night.
FUNCTIONS, PARTIES AND NOISE
The use of the Property for functions, parties or other like gatherings is STRICTLY PROHIBITED. Excessive noise caused by loud music, televisions, partying and loud cars will not be permitted between 9.00pm to 7.00am. Guests will make every possible effort to ensure that they do not cause a nuisance to adjoining or neighbouring properties and all by-laws and regulations must be observed. Any guests found to be breaching these guidelines will be immediately terminated from the premises.
BODY CORPORATE BY-LAWS
The Guest(s) and all other occupants or visitors of the Property will comply with all Body Corporate by-laws and rules applicable to the Property or which regulate the behaviour of occupants of the Property. The Guest(s) and all other occupants and visitors of the Property will not create or permit any noise or other nuisance to occur within or emanate from the Property. Failure to comply with Body Corporate by-laws or rules or the creation or occurrence of noise or other nuisance in or from the Property, may result in the termination of your reservation of the Property and your removal from the Property. You will find the full Body Corporate Laws (if applicable) inside the compendium.
LIABILITY
The Guest(s) is responsible for and liable to reimburse the Owner in respect of, any damage to the Property, breakage of chattels or fixtures and fittings in the Property, or any other loss suffered by the Owner as a consequence of the use or occupation of the Property during this reservation. Neither our agency nor the Owner of the Property are liable for any damages or loss of property, or injury to a Guest or other occupant, visitor or entrant to the Property.
INSPECTIONS
If our agency believes that these Terms and Conditions have been or are being breached, our agency may inspect the Property at any time during your reservation upon demand and without notice. Our agency may inspect the Property at all other times during your reservation upon 24 hours verbal notice. Failure to provide required access to the Property may result in the termination of your reservation of the Property and removal from the Property.
TERMINATION
If your reservation of the Property is terminated, our agency and/or the Owner of the Property is authorised to do all things necessary to remove you from the Property, at your cost. If your reservation of the Property is terminated and you are removed from the Property, the Tariff applicable to the balance of your reservation will be forfeited to the Owner of the Property. There will be no refund of the Tariff.